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It's so easy !

We have tried to make the whole process of ordering your Memory Bear as easy as possible

Simply follow steps 1-5 below


Firstly, choose your cherished clothing or sentimental material you would like us to use to create your Memory Bear keepsake. Don't worry, take your time ! We know sometimes this can be a very difficult process, any questions before ordering please do not hesitate to contact us.


Next simply browse our online store, selecting your Memory Bear style, size & any embroidery if required, proceed to cart and checkout safely and securely through our payment partner PayPal. Don't worry If you do not have a PayPal account, you can still check out as a guest using your debit or credit card, we now also delighted to be able to offer Apple Pay.


We will then send you a personalised self addressed envelope including your unique order number to return your chosen clothing to us. Any material we do not use or cut will be sent back with your finished keepsake.


When your clothing is received our team of artisans will then design & create your unique Memory Bear by hand from our specially crafted patterns. If there are any special instructions we may contact you just to make sure we are both 100% on the same page.


Once completed your Memory Bear will be beautifully wrapped & posted back to you using Royal Mail tracked & recorded delivery. We know how precious your Memory Bears are so we will also email you your unique tracking number so at every step you can track your parcel.

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